Question 1

How long will my order take?

Accepted Answer

Made-to-Order Signs
Custom and made to order signs are completed and ready for shipping within 2-4 weeks. Timeframes may vary slightly depending on design complexity, materials, and finishing requirements.

Apparel (Pre-Order Items)
All apparel is produced on a pre-order basis and will be created and shipped within 2–3 weeks from the date of purchase.

Question 2

Do you accept custom orders?

Accepted Answer

Yes, absolutely. Custom signs are a big part of what I do, and I love working with you to bring your ideas to life. 
For apparel, custom designs are available for bulk orders only, reach out and we can chat details.

Question 3

Can I choose my own colours and fonts?

Accepted Answer

For signs - yes, you can customise the layout, colours, fonts, and overall style. I’ll guide you through the process so it reflects your vision. 
For apparel, colour and design options are set unless you’re ordering a custom design in bulk.

Question 4

Will I get to see the design before it’s made?

Accepted Answer

Yes absolutely.
Your satisfaction is incredibly important, which is why a digital proof will be provided for your review and approval before any physical production begins.
This allows you to check layout and overall design direction to ensure you are completely happy before hands on work starts.

Question 5

Do I need to know exactly how I want my custom sign to look?

Accepted Answer

Not at all.
You don’t need to have the layout, colours, or design details fully figured out, that’s where I come in. Simply share the basics such as names, themes, inspiration, or colours you love, and I’ll guide the creative process from there.
Together we’ll refine the vision and develop a design that feels right for your space.
Trust the process, it’s what I do best.

Question 6

What materials do you use?

Accepted Answer

All wood signs are handcrafted using plywood, MDF, pine or hardwoods, depending on the design & style we're going for. Each piece is hand-cut, sanded, carved and painted with intention. Apparel is designed and pressed in house using quality clothing and professional grade materials.

Question 7

Are your signs suitable for outdoors?

Accepted Answer

My signs are made for indoor display, but if you’re using them temporarily outdoors - like for a wedding or market, they’ll hold up just fine. Just make sure to bring them back inside afterwards to keep them looking their best.

Question 8

How do I care for my apparel?

Accepted Answer

To keep your piece looking its best: wash inside out, in cold water, with mild detergent. Avoid high heat and harsh chemicals, and hang dry where you can. Try not to iron directly over the design.

Question 9

Do you ship across Australia?

Accepted Answer

Yes, I ship Australia & New Zealand wide. Local pickup may be available depending on your location.

Question 10

Can I order in bulk?

Accepted Answer

Yes! Whether it’s signage for events or custom apparel for groups, I’d love to help. Bulk orders are welcome - just reach out and we’ll go over the finer details and turnaround times together.

Question 11

Do you offer refunds or exchanges?

Accepted Answer

Unfortunately, no - because every piece is custom or made-to-order, refunds or exchanges aren’t available.
That said, I want you to absolutely love what you receive. If your piece arrives with a fault or something isn’t quite right, reach out I’ll work with you to make it right.

FAQ